Terms of service

✅ Terms of Service – AIC (Am Israel Chai)

Last Updated: November 24, 2025

Welcome to AIC – Am Israel Chai (“we,” “us,” “our”). By accessing or purchasing from amisraelchaiac.com, you agree to the following Terms of Service.

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✅ 1. Use of Our Website

By using this site, you confirm that:
• You are at least 18 years old, or have parental permission.
• You will not use our site or products for illegal or unauthorized purposes.
• You will not attempt to disrupt, damage, or hack the website.

We reserve the right to refuse service to anyone for any reason at any time.

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✅ 2. Product Information & Availability
• All products are made to order.
• Colors, sizing, and appearance may vary slightly due to screens and materials.
• We may change products, prices, or availability at any time without notice.
• If an item becomes unavailable after purchase, we may cancel and refund or offer an alternative.

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✅ 3. Pricing & Payments
• All prices are in USD.
• Taxes and shipping fees may apply at checkout.
• We are not responsible for currency conversion fees or bank charges.
• Orders are confirmed only after successful payment.

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✅ 4. Shipping
• Orders are processed within 2–5 business days.
• Standard global delivery typically takes 10–20 business days, depending on destination and carrier.
• Some harder-to-reach regions may experience longer delivery times.
• Free shipping applies to:
• U.S. orders over $75
• International orders over $100
• Once an order ships, tracking information will be emailed to the customer.
• Shipping times are estimates and may vary due to customs, carrier delays, weather, or other external factors beyond our control.

✅ Multiple Shipments
• Some orders may arrive in two separate packages, depending on stock or production partners.
• This is completely normal and does not affect the status of your order.
• Each package will have its own tracking number, provided via email once shipped.
• Delivery times for each package may vary.

Legal Protection:

We are not responsible for delays caused by customs, international regulations, or courier service disruptions.

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✅ 5. Returns, Refunds & Exchanges

Because products are made to order:
• We do not accept returns or exchanges for reasons such as size, color preference, or change of mind.
• If an item arrives damaged, defective, or incorrect, contact us within 30 days, and we will replace it at no cost.
• Photos or proof may be required to process a replacement.
• Orders cannot be altered or canceled once production has started.

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✅ 6. Order Accuracy & Cancellations
• We may cancel an order if there is suspected fraud, incorrect information, or pricing errors.
• Customers are responsible for entering accurate shipping information.

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✅ 7. Personal Information

Customer information is handled according to our Privacy Policy.

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✅ 8. Intellectual Property

All logos, graphics, designs, and content belong to AIC.
No use, reproduction, or modification is permitted without written approval.

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✅ 9. Third-Party Services

We may use third-party suppliers and platforms such as Shopify, Printify, POD partners, and payment processors.
We are not responsible for their actions, delivery timelines, or policies.

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✅ 10. Limitation of Liability

We are not liable for:
• Shipping delays
• Customs holds
• Incorrect addresses provided by the customer
• Lost or stolen packages after delivery
• Costs beyond the product’s purchase price

Use of the website is at your own risk.

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✅ 11. Changes to Terms

We may update these Terms at any time. Continued use of the site constitutes acceptance of the updated Terms.

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✅ 12. Contact

For questions or support:

📧 info@amisraelchaiaic.com